Jenny Kay Pollock

Spearheaded mobile revenue growth by 83.5% YoY through company-wide implementation of subscription tiering and mobile availability.

Achieved a 27% increase in subscribers within 7 weeks post-launch by aligning cross-functional teams to deliver community contests and in-app events.

Boosted overall engagement and views by 11X via community contests and enhanced AI content moderation, increasing 18+ community joins by 7.7% in 3 weeks.

Crafted and implemented world-class go-to-market (GTM) strategies for subscription expansion, securing 81% awareness within 7 weeks post-launch.

Supported product launches for blockchain technologies and metaverse connections, achieving an average 4.6% CTR for campaigns reaching over 3 million messages.

Generated $6.5 million in revenue from mobile promotions over 6 months by developing and executing a strategic promotional calendar.

Drove monetization product roadmap by writing research-based product briefs, presenting an average of 8 briefs quarterly to executive leadership.

Increased accuracy of tracked hours for 14 members of the CRO team by 22% by overseeing vendor selection and implementation of time tracking and resource planning software.

Project managed a 45-day integration process, reducing the timeline by 19% through implementing a new process for the team.

Managed $1.4 million in annual recurring revenue (ARR) by owning customer relationships from onboarding through renewal.

Enabled data-driven staffing decisions for leadership by overseeing vendor selection and implementation of time tracking and resource planning software.

Increased customer retention by 34% by onboarding new customers with comprehensive online and onsite certification training for the QuanticMind platform.

Partnered with Data and Machine Learning Teams to deliver weekly business reviews, A/B tests on search ad strategy, and ad hoc algorithm adjustments.

Achieved an average of 28% revenue increase for customers through strategic optimization of advertising campaigns.

Created and executed a monthly customer newsletter, securing a 41% open rate and 0 unsubscribes over 6 months.

Generated $390K in revenue within 6 months through successful purchase order programs and refurbished unit sales initiatives.

Directed a 5-member team to achieve a 48-hour first response goal for tickets, resulting in an 80% reduction in ticket backlog within 5 weeks.

Project managed international shipping logistics and weekly revenue metrics for the CRO team.

Ran a targeted email campaign to drive engagement from the pre-order community, generating $860K in sales within 2 months.

Built an account management plan for top 50 clients with $650K in annual recurring revenue, reducing churn and generating an additional $52K in sales within 4 months.

Improved the onboarding and support experience for the AR building platform, increasing repeat use by 80%.

Grew user-generated content by 65% by running twice-weekly webinars and managing the knowledge base for content creation.

Developed an annual strategic marketing plan with a $4M budget, leading to an additional $8M in marketing strategy sales for clients.

Managed social media communities for two national brands, encompassing 548K members.

Increased likes and comments by 23% quarter-over-quarter across managed social media communities.

Grew a sales territory from 200 to 250 SMB accounts, driving $20.4M in total sales.

Signed 50 new accounts within one year, generating over $4M in additional sales.

Led the division in the placement of the most vouchers, generating $78K in extra sales for the division and $11K individually.